Privacy Policy.

1. Introduction

Rubangisa Healthcare Ltd ("Rubangisa Healthcare", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us through our online enquiry form.

2. Information We Collect

When you submit an enquiry through our website, we may collect the information you voluntarily provide, including:

• Full name
• Company or organisation name
• Email address
• Telephone number or WhatsApp number
• Type of enquiry
• The content of your message

We may also receive basic technical information associated with your visit, depending on the services and technologies used by our website.

3. How We Use Your Information

Information submitted through our contact form is used primarily to respond to your enquiry and manage communication with you.

Depending on the nature of your enquiry, we may use your information to:

• Respond to your questions or requests.
• Discuss potential business partnerships.
• Respond to manufacturer or distribution enquiries.
• Provide information about our products or services.
• Maintain appropriate business records.
• Protect the security and integrity of our website.

4. Legal Basis for Processing

Where applicable under the General Data Protection Regulation (GDPR), we process personal information on one or more of the following legal bases:

• Consent: where you voluntarily provide information and ask us to contact you.
• Legitimate interests: where processing is necessary for legitimate business communication and relationship management.
• Legal obligations: where we are required to retain or process information to comply with applicable law.

5. Contact Form and Email Communications

Our website contact form is processed using a third-party form processing service. Information submitted through the form may therefore be transmitted to that service for processing and delivery to us.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries and maintaining legitimate business records.

Where information is no longer required and there is no legal reason to retain it, we will take reasonable steps to delete or securely dispose of it.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

8. Sharing of Information

We do not sell or rent your personal information.

Information may be shared with trusted service providers where reasonably necessary to operate our website, process enquiries, provide business services or comply with legal obligations.

9. Your Rights

Depending on the applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information where legally applicable.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent.

To exercise an applicable privacy right, please contact us using the details provided below.

10. Cookies and Similar Technologies

Our website may use cookies or similar technologies where necessary for website functionality, security, performance or analytics.

The exact cookies and technologies used may depend on the hosting, analytics and other services enabled on the website.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their respective privacy policies.

12. International Data Transfers

Some of our service providers may process information in countries outside the European Economic Area. Where applicable, appropriate safeguards should be used for international transfers in accordance with applicable data-protection law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business practices.

The updated version will be published on this page together with the relevant update date.

14. Contact Us

If you have questions about this Privacy Policy or about how your personal information is handled, please contact us.